This accessibility statement applies to www.boltondes.org.uk.
This website is run by Bolton Metropolitan Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand, we follow the Plain English campaign.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some partner PDF documents are not fully accessible to screen reader software
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the methods above.
All accessibility feedback will be responded to by the web team and monitored by the Equality and Inclusion Group. We’ll consider your request and get back to you within 2 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Bolton Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
- Images on some pages do not always have suitable image descriptions, for example the 'Intuit mailchimp' logo image on our Newsletter Signup page - This is automatically generated by Mailchimp and we have no control or access to provide Alt text. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
- The 'Intuit mailchimp' logo image on our Newsletter Signup page also fails WCAG 2.4.4 Link Purpose (In Context) and WCAG 4.1.2 Name, Role, Value: Links must have discernible text - This is automatically generated by Mailchimp and we have no control or access to provide a Title tag.
- The Newsletter Signup page has disabled zooming for mobile devices and therefore fails WCAG 1.4.4 Resize Text: Zooming and scaling must not be disabled - This code is generated by Mailchimp and we have no control or access to change it.
- The <html> element is missing a lang attribute on our Newsletter Signup page, this fails WCAG 3.1.1 Language of Page: <html> element must have a lang attribute - This code is generated by Mailchimp and we have no control or access to change it.
- Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
PDFs and non-HTML documents
Some documents are not accessible in a number of ways including missing text alternatives and missing document structure, we have a programme in place to fix these or convert them into readable pages (where possible) before September 2024
What we’re doing to improve accessibility
We're using monitoring software provided by Monsido and working to fix errors and warnings on a daily basis. We report to our Equalities, Diversity and Inclusion group on a monthly basis to show progression.
Preparation of this accessibility statement
This statement was prepared on 04 April 2024.
This website was last tested on 4 April. The test was carried out by Monsido.
